The customer-facing edge of regulated financial services, and a couple of small ventures on the side.
I'm a product manager with an innovation bent, specialising in wealth management. I set the product vision, do the customer research, the strategy, the business case and the all important stakeholder management. Then the unglamorous work of dragging it through risk, legal, and compliance until it's a thing real people can use. One minute pitching to an execs, the next working through a bug with the devs.
Outside of that I run a couple of ventures of my own. Same impulse, smaller stakes, more creative latitude.
The hard part of innovation inside a regulated business isn't the idea. It's shipping it without losing the spark. You can still have the spark, you just need to understand your domain and be creative.
Aware Super's Retirement Manager. A category-defining digital product inside a tier-one super fund. Personalised guidance on the path to retirement, delivered at scale and inside the rules.
I led framing, strategy, spec, and the long road through risk, legal and compliance ensuring every member receives high quality and compliant advice.
Head of Client Experience at Tomorrow Super, a new entrant rethinking Australian super. Responsible for the whole member-facing surface, end to end.
Client portal, servicing, comms, retention. If it touched the customer, it sat with me.
Ask a question, get a written answer from a real BT financial adviser, at no cost. A service that opened advice to a much wider audience, one question at a time.
I owned the product end-to-end. A simple interface with a complex workflow supporting it.
A different kind of product ownership. I ran the data stream of BT's advice wind-down, integrating a dozen-plus sources into a single customer source of truth.
Complex, high-stakes work with a board-mandated deadline. Not all products have a shiny front end, but this was just as important.
Bikes built to solve the mobility problems of Australian families. Engineered for our streets, our weather, and the parents who use them.
Co-founder, product design, support, online store, managing cashflow. End-to-end, on the side.
An app for footy coaches built with coaches, for coaches. Calm, tap-friendly, made for the chaos of a Saturday morning at the oval.
Can you vibe code a multi-sport iOS app with built-in automated testing, integrations, all with a slick UI? Yes you can, with some core product skills.
A website dedicated to Australia's burgeoning ETF sector. Editorial coverage of new launches, deep-dive analysis, and a screener built for retail and professional investors alike.
Founded it, ran the editorial, built the product. Commercialised through advertising and sponsorships from the issuers and platforms inside the space.